Talk to our team at Brutal Casino

How we help

Whatever the question, you reach real people who know the site. Tell us what happened and we take it from there.

Useful details

Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.

How fast we reply

We are online 24/7. Typical reply time: a few minutes on live chat.

Complaints

Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.

Documents

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Responsible gaming

If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.

Ways to reach us

Live chat is the fastest route and is open inside your account. For anything that needs documents, write to [email protected].

We read everything

Every message is read by a person, not a bot. Thank you for helping us improve Brutal.